We have developed a range of services including intensive support for people with challenging behaviours, dual diagnosis, autism specific services, services for people with additional physical and sensory needs and community support for people who are more independent. We work closely with families, carers and other stakeholders to provide co-ordinated services for individuals. There is a high level of active service user participation with regular forums for service users with learning disabilities.
Phoenix Hills is committed to providing high quality, person centred services which promote the independence, choice and inclusion of the people we support and we have an excellent track record for the delivery of services which are truly personalised.
Across our services we highlight the importance of people being supported and encouraged to participate in a wide range of activities, and staff ensure that people enjoy full and active lifestyles. This helps to increase social inclusion and to make sure that people with learning disabilities have full access to the community resources, events and activities available. This in turn improves health and well-being and gives people the opportunity to strengthen their social networks and develop their confidence in social situations.
Historically Learning Disability services have led the way in personalization Phoenix Hills will continue to drive forward the future and we aim to be a leading independent care and support provider for adults with learning disabilities. Offering creative responses to service users some of whom may challenge services, offering our customers support packages from an hour a week through to 24 hours a day.
We are committed to the priorities set out in "Valuing People Now" to Improve outcomes for people with learning disabilities in employment, housing and health. Valuing People laid out the vision that all people with learning disabilities have the right to lead their lives like any others, with the same opportunities and responsibilities, with the right support to make this possible and to be treated with dignity and respect.
Across our services we highlight the importance of people being supported and encouraged to participate in a wide range of activities, our staff will ensure that people enjoy full and active lifestyles. Phoenix Hills is committed to increase social
inclusion and to make sure that people with learning disabilities have full access to the community resources, events and activities available. We believe that this will improve our service user’s health and well-being by giving them the opportunity, to strengthen their social networks and develop their confidence in social situations.
Phoenix Hills has embraced the key themes of the government's Valuing People and Valuing People Now. We have adopted a person centred approach to ensuring that people with learning disabilities and complex needs:
All our employees working in services for people with learning disabilities are trained in Person Centred Planning: working in a person centred way, promoting rights and choices and developing Person Centred Plans (ELP, Path and MAP) with our service users. They are also, trained to meet specialist communication needs so they can facilitate Person Centred Planning with service users who have little or no verbal communication, using communication techniques such as British Sign Language (BSL), Makaton and Picture Exchange Communication Systems (PECS). This ensures that all service users can plan around their individual goals and preferences.
We believe that everyone has the potential to make decisions about their lives, and that care and support workers must be skilled in helping them to do this, regardless of a service user's ability to communicate verbally. Phoenix Hills expects all staff to 'listen'carefully always to service users and take appropriate action based upon their wishes, intentions and dreams.